Changes between Version 1 and Version 2 of Kaspersky Anti-Virus for Windows

Timestamp:

01/29/25 08:29:03 (4 weeks ago)

Author:

Paul Kulda

Comment:

--

Kaspersky Anti-Virus for Windows

@@ -3 +3 @@
 [wiki:"Kaspersky - Setting an Uninstall Password"]
 
+== Unstall Instructions ==
+
+{{{
+Install / Uninstall Logs :
+
+You may need installation or removal logs when you contact Kaspersky Technical Support. Support engineers need these logs to diagnose issues that may occur during installation or removal of Kaspersky Endpoint Security for Windows.
+
+When you install or remove Kaspersky Endpoint Security for Windows, the log files are generated automatically and stored in the folder:
+
+    %USERPROFILE%\AppData\Local\Temp for local installation or removal.
+    %WINDIR%\Temp for remote installation or removal using centralized deployment tools.
+
+Where:
+
+    %USERPROFILE% stands for the profile of the user account that started the installation or removal process.
+    %WINDIR% stands for the folder where the operating system is installed.
+
+If you install the application by running the setup_kes.exe file, the Temp folder will contain the files:
+
+    kl-install-yyyy-mm-dd-hh-mm-ss.log
+    kl-setup-yyyy-mm-dd-hh-mm-ss.log
+
+If you run the kes_win.msi installation file and remove the application, the MSIxxxxx.log file is created in the Temp folder.
+
+}}}
+
+== Uninstall ==
+
+{{{
+Hello Paul!
+
+If neither the KAVRemover and the cleaner were able to remove remains of KES and the Network Agent respectively, then you'll need to remove those remains manually:
+
+1 - Delete the folders below manually:
+
+C:\ProgramData\Kaspersky Lab\
+
+C:\Program Files (x86)\Kaspersky Lab\
+
+2 - Start the computer in safe mode (Open Start Menu -> Search for System Configuration -> Boot -> Safe boot (Network)
+
+3 - Open the Registry editor and delete this hive HKEY_LOCAL_MACHINE \ SOFTWARE \ Wow6432Node \ KasperskyLab
+
+4 - Run the KAVRemover and the cleaner again
+
+5 - Disable safe boot and restart the computer
+
+Check if the installation problem persists. If it does, please collect a GSI report on the affected device.
+
+Download the executable file from the link below, run it and send me the .zip file that will be generated on the desktop.
+
+https://media.kaspersky.com/utilities/CorporateUtilities/GSIB-6.2.2.73.exe
+
+Before starting the tool, please enable "Include Windows Event logs"
+
+
+
+1 - Download the cleaner tool and extract it to the "Downloads" folder.
+
+https://media.kaspersky.com/utilities/CorporateUtilities/cleaner.zip
+
+2 - Open the command prompt as administrator and run the commands below:
+
+cd %userprofile%\Downloads\cleaner
+
+cleaner.exe /uc "{B9518725-0B76-4793-A409-C6794442FB50}"
+
+cleaner.exe /pc "{BCF4CF24-88AB-45E1-A6E6-40C8278A70C5}"
+
+3 - Check if the Agent has been removed from the list of programs and features.
+
+}}}