Changes between Version 19 and Version 20 of Online Remote Support

Timestamp:

11/28/20 10:44:43 (4 years ago)

Author:

Paul Kulda

Comment:

--

Online Remote Support

@@ -8 +8 @@
 You will then be prompted for where you would like to save the file (can be anywhere but desktop is better for future reference)
 
-so when prompted select where you would like to save and click 
+so when prompted select where you would like to save and click save
+
+( Please note this example is based on Google Chrome but other browsers more of less work the same )
 
 [[Image(htdocs:/support-download-prompt.jpg)]]
+
+
+Once the file is saved onto your desktop (or where you specified)
+
+Double click the icon and you will get a 6 digit number being displayed
+
+(One more note you might need to say OK or YES if prompted to run the program)
+
+Give the six digit support number to the tech support specialist to allow them to remote control your system.